Returns & Exchanges

At JTP, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. Our streamlined process ensures that if a fit isn't perfect, your exchange or refund will be handled with ease.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Pack Your Items

Securely place the unworn garments back into their original packaging, ensuring all designer tags and labels remain intact.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous shipping marks.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or ship your exchange within 5 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing