Frequently Asked Questions

Everything you need to know about shopping with JTP.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I find the right size?

Check our detailed Size Guide located on each product page. We provide specific measurements and fit recommendations to help you find your perfect match.

Which payment methods do you accept?

JTP accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are your products ethically sourced?

Absolutely. JTP is committed to sustainability and ethical manufacturing. We partner only with factories that ensure fair wages and safe working environments for all employees.